Learning & Development Coordinator

MAIN RESPONSIBILITIES

• Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration.

• Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program.

• Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning.

• Maintain and update training records in MXP, ensuring accurate data entry and reporting.

• Support the Crew Purser with the sign-on process during periods of high crew turnover.

• Schedule the monthly training calendar, in coordination with other training, HR and operational needs.

• Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement.

• Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department.

• Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department.

• Coordinate and manage the crew welfare program, including planning activities, conducting welfare meetings, advertising on crew notice boards, and facilitating all onboard crew programs.

• Oversee bicycle rental program and all associated maintenance.

• Manage inventory for both crew welfare and training supplies.

• Coordinate and actively participate in special projects and fulfill any other requirements as directed by the onboard Human Resources Manager.

BACKGROUND

• Must be Vietnamese citizen or permanent resident in Vietnam.

• A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator or similar position

• Strong presentation, communication and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel.

• Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team.

• Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, Power Point) is required. Must be flexible, stress-resistant, and a committed team player.

• Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management.

• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills, training and coaching abilities.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.

• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.

• Health insurance is provided during the contract period (not applicable to vacation).

• All crew have life insurance at $100,000 death in service benefit.

• No charge for crew laundry facilities, including detergent dispensers.

• Free Wi-fi on-board.

• Medical and visa expenses will be reimbursed on the first payroll against original receipts.

• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.

• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.

• Two-crew only recreational areas (indoor and outdoor).

• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.

• References and appraisals for at least 2x last contract.

• Work employment certificate for last 2 years.

• Company references.

• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.

• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.