Explorers Staff

MAIN RESPONSIBILITIES

• Ensure that guest concerns received at the Explorers Desk are settled according to Viking’s STAR Service Standards; receive and inventory lost and found items according to company policies and procedures; prepare the berthing list, guest list, cocktail invitations, gift orders and special orders from the ship’s management to guests. 
• Process all guests at embarkation/registration according to the Viking’s relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents. 
• Assist the Pursers Department with guests` immigration formalities, when needed.

• Maintain a working cash float, collect payments and register credit cards, for processing. It is your responsibility to ensure that there are no shortages; assist guests with onboard accounts and any 
queries they may have. 
• Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained. 
• Undertake concierge duties such as booking restaurants, golf and other activities ashore. 
• Ensure that there is sufficient printed materials for the guests at all times (Viking Daily, shore excursions booking forms, port maps, etc.). 
• Facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions. 
• Coordinate all shore excursions including the audio equipment required for each excursion. 
• Serve as a Viking Ambassador at all times, in accordance with Viking’s STAR Service Standards. 
• Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions. 
• Properly communicate and coordinate activities with other onboard departments to ensure guests satisfaction, in accordance with Viking’s STAR Service Standards. 
• Manage service according to guest flow, embarkation & disembarkation and all onboard activities. 
• Ensure a smooth disembarkation process, by providing assistance with online check-in, when needed, and transfer arrangements, if not arranged by Viking. 
• Assist in other departments and/or perform additional duties, upon instruction from supervisors.

BACKGROUND

• A required minimum of 1 year’s experience in a front of house role at a premium brand hotel or resort. 
• Shipboard experience is preferred. 
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage. 
• Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently. 
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required. 
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required. 

• Ability to confirm for clean background/ reference check completed upon proposal.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.

• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.

• Health insurance is provided during the contract period (not applicable to vacation).

• All crew have life insurance at $100,000 death in service benefit.

• No charge for crew laundry facilities, including detergent dispensers.

• Free Wi-fi on-board.

• Medical and visa expenses will be reimbursed on the first payroll against original receipts.

• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.

• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.

• Two-crew only recreational areas (indoor and outdoor).

• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.

• References and appraisals for at least 2x last contract.

• Work employment certificate for last 2 years.

• Company references.

• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.

• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.