Waiter/ess

MAIN RESPONSIBILITIES

• Manage, control and organize the assigned service station, while supervising 2 to 4 Assistant Waiters and/or Café attendants; manage, control & organize room service orders and dispatch, when instructed. 
• Manage restaurant reservations and seating requirements, when instructed. 
• Conduct stock takes and inventory, according to company procedures, as required.
• Learn and use appropriate food and wine terminology & pronunciation, to enhance the Guest's dining experience; become familiar with menu descriptions and wine lists, in order to discuss items appropriately with guests. 
• Have full knowledge of Vikings F&B options & ships activities; present F&B menus to Guests, suggest dinner courses, appropriate wines and answer questions regarding menu and wine selections. 
• Relay orders to the Galley, using the MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
• Serve food and beverages efficiently and in a courteous manner, according to company standards and procedures. 
• Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned. 
• Keep & store any assigned inventory stock, in accordance with set par-levels, following Safety and Sanitation Rules and Regulations. 
• Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking’s Operations Manuals and Standard Operating Procedures (SOPs). 
• Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service. 
• Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting Guests and any other related duties; participate in storing, as assigned or directed. 
• Take ownership of the assigned areas of responsibilities in any F&B outlet, according to direction from the relevant Supervisor; assist in other departments and/or perform additional duties, as necessary. 

BACKGROUND

• Must be Vietnamese citizens.
• A required minimum of 2 years’ experience as a Waiter or similar position, within a premium brand hospitality environment; must have solid F&B and allergy knowledge.
• Must demonstrate the ability to work independently; shipboard experience in the position is required.
• Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time. 
• Fluent in English - must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests. 
• Must be flexible, stress resistant, and a committed team player with an exceptional work ethic. 
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required. 
• Able to confirm for clean background/ reference check completed upon proposal.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.
• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.
• Health insurance is provided during the contract period (not applicable to vacation).
• All crew have life insurance at $100,000 death in service benefit.
• No charge for crew laundry facilities, including detergent dispensers.
• Free Wi-fi on-board.
• Medical and visa expenses will be reimbursed on the first payroll against original receipts.
• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.
• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.
• Two-crew only recreational areas (indoor and outdoor).
• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.
• References and appraisals for at least 2x last contract.
• Work employment certificate for last 2 years.
• Company references.
• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.
• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.