Assistant Chief Housekeeper

MAIN RESPONSIBILITIES

• Monitor par levels of all lockers within the relevant working areas and ensure that sufficient supplies are available for the Stateroom Host; arrange for the collection of general store items as per the schedule and ensure that all items are properly distributed to lockers within the relevant working areas; complete the weekly general supply requisition and submit the requisition for approval.

• Inform the Executive Housekeeper of any Guest related issues, resolving these issues according to Viking’s STAR Service Standards; follow up on any special requests from Guests.

• Ensure that all logs are signed and up-to-date in the designated housekeeping areas, follow up & keep track of all special cleaning matrixes including cleaning of curtains, carpet shampoo, furniture, shower head sanitation, etc.

• Regularly inspect Housekeeping areas including Guest Staterooms, public areas, corridors and lockers to ensure that these areas are according to company policies and procedures and employee health and fire/chemical safety. Any damages/malfunctions found during such inspection must be corrected accordingly and reported to the Executive Housekeeper.

• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.

• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.

• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.

• Positively contribute to achieving/succeeding Housekeeping KPI goals (quality & financial).

BACKGROUND

• A required minimum of 2 years’ experience as an Assistant Chief Housekeeper or similar position, within a premium brand hospitality environment, and experience with ship operations of 500+ staterooms is required; must have experience in leading a multi-cultural team. A Business Administration or Hotel Management degree is preferred.

• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills.

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must have a keen eye for cleanliness and attention to detail.

• Must have strong administrative skills, including proficiency with PC based databases, spreadsheets, and word processing systems. Must demonstrate effective stress management skills.

• Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.

• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.

• Health insurance is provided during the contract period (not applicable to vacation).

• All crew have life insurance at $100,000 death in service benefit.

• No charge for crew laundry facilities, including detergent dispensers.

• Free Wi-fi on-board.

• Medical and visa expenses will be reimbursed on the first payroll against original receipts.

• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.

• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.

• Two-crew only recreational areas (indoor and outdoor).

• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.

• References and appraisals for at least 2x last contract.

• Work employment certificate for last 2 years.

• Company references.

• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.

• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.