Stateroom Steward/ess

MAIN RESPONSIBILITIES

• Twice daily cleaning of 15 – 20 staterooms, which includes making beds, vacuuming & dusting, cleaning of stateroom verandas, bathrooms, toilets, windows & mirrors, replenishing linens, towels and room amenities. 
• Be familiar with all aspects of the stateroom and prepared to assist and guide the Assistant Stateroom Steward. 
• Ensure the general maintenance of staterooms and report all deficiencies for repair and maintenance using the Shipboard Reporting Systems; replace Stateroom glassware & coffee machines. 
• Ensure the confidentiality & security of all Guest staterooms and be competent in handling Guests complaints. 
• Make ice deliveries and provide a laundry pick-up & delivery and shoeshine service for Guests. 
• Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained. 
• Participate in luggage duty on embarkation & disembarkation day. 
• Manage the stateroom minibars during each cruise, as required by the Executive Housekeeper. 
• Assist in other departments and/or perform additional duties, upon instruction from supervisors.

BACKGROUND

• Must be Vietnamese citizens.
• Must have a minimum of two years’ experience as a Stateroom Steward/ess or similar position. 
• Previous experience working in an operation with high standards of Guest services and cleanliness, such as premium brand ships, as well as previous cruise industry experience is required. 
• Must have experience cleaning at least 15 – 20 rooms twice daily. 
• Must be able to do extensive walking and stand on your feet for long periods of time; must be able to physically handle 50+ lbs. 
• Must have solid English communication skills to communicate effectively with native English-speaking guests. 
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be able to deal with confidential information with competence and discretion. 
• Must be able to work with various chemicals, hazardous materials, and cleaning tools.
• Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.
• Able to confirm for clean background/ reference check completed upon proposal.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.
• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.
• Health insurance is provided during the contract period (not applicable to vacation).
• All crew have life insurance at $100,000 death in service benefit.
• No charge for crew laundry facilities, including detergent dispensers.
• Free Wi-fi on-board.
• Medical and visa expenses will be reimbursed on the first payroll against original receipts.
• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.
• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.
• Two-crew only recreational areas (indoor and outdoor).
• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.
• References and appraisals for at least 2x last contract.
• Work employment certificate for last 2 years.
• Company references.
• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.
• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.