Assistant Systems Manager

MAIN RESPONSIBILITIES

• Perform daily operations, as detailed in Run Books and other technical documents provided during training. 
• In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related hardware. 
• Must demonstrate the ability to troubleshoot and repair PC and printer hardware. 
• Promptly respond to user requests during normal working hours. Extended hours may be required as needed for critical systems support. 
• Take direction from the Systems Manager to deliver on required responsibilities and assignments. 
• Provide basic user training and support in using common PC software and specialized property management software, as needed.
• Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage. 
• Provide guest support for devices, troubleshooting of WiFi connection & the Viking Voyager App. 
• Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product 
• Keep the Leadership Team informed of any IT issues and policies that may affect shipboard operations in their areas of responsibility.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage. 
• Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading. 

BACKGROUND

• Must be Vietnamese citizens.
• A required minimum of 1 years’ experience working with IT systems including hands on experience with assisting end users, operations, and systems administration.
• A degree in Computer Science or related and formal training in IT hardware and software is required. 
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage. 
• Strong administrative skills are required. 
• Experience in MXP is preferred. 
• Must be proficient with PC based databases, spread sheets, and word processing systems. 
• Flexible, stress resistant, committed team player.
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.

• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.

• Health insurance is provided during the contract period (not applicable to vacation).

• All crew have life insurance at $100,000 death in service benefit.

• No charge for crew laundry facilities, including detergent dispensers.

• Free Wi-fi on-board.

• Medical and visa expenses will be reimbursed on the first payroll against original receipts.

• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.

• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.

• Two-crew only recreational areas (indoor and outdoor).

• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.

• References and appraisals for at least 2x last contract.

• Work employment certificate for last 2 years.

• Company references.

• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.

• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.