Hotel Purser

MAIN RESPONSIBILITIES

• In MXP and POS, balance all departmental postings each day and report discrepancies. 
• Perform cruise closing, this includes but is not limited to Spa/Shops settlements and auditing all cash floats, once per week; extract all End of Cruise reports and transfer the reports to Head Office. 
• Manage the accuracy of the cash book and main safe; together with the Associate General Manager and ensure that efficient funds are available; demonstrate ownership of all cruise-related tax duties and assist respective Department Heads, accordingly; undertake cruise roll over and guest check-outs. 
• Support the Crew Purser and 2nd Purser Admin with immigration procedures, as necessary. 
• Support the 2nd Purser Admin with checking all guest and crew information, including passports, and with controlling the ship’s documents in/out of ports. 
• Ensure the daily management of guest accounts through MXP. 
• Have in-depth knowledge of all facets of shipboard organization and services, ports of call and shore excursions. 
• Together with the 2nd Purser, maintain a good relationship with local authorities at the respective ports of call, to ensure cooperation with all officials whilst onboard.
• Process guest credit card payments for End of Voyage settlements; log all charges and post guest shipboard credits in MXP to ensure accurate accounting; reconcile onboard financials including POS checks, company accounts, MXP postings etc.; assist Shore Excursions with the posting of tours; assist all revenue outlets with guest queries regarding account issues. 
• In conjunction with the Associate General Manager, manage the ship’s safe, tasks also include MXP cashbook entries, Daily Revenue Reports, End of Cruise Financial Reports, closing the cruise and Cash to Master orders. 
• Conduct random cash float audits on the Explorers’ Team and Crew Purser. 
• Prepare turnaround memos and hold turnaround meetings for the Head of Department involved. 
• Assist at check-in on embarkation day and provide daily support to the Explorers’ Desk. 
• Provide the necessary guidance/training and information to the Hotel Administration Team, in accordance with company standards and operational needs. 

BACKGROUND

• Must be Vietnamese citizens.
• A required minimum of 3 years’ experience in an onboard financial position.
• Must have a financial background and exposure to financial analysis and budgeting.
• Strong administration skills are preferred, must also be proficient with PC based databases, spread sheets, and word processing systems.
• Previous experience in guest and crew administration is preferred.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; must demonstrate the ability to work independently.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
• Must confidentially handle all communications, including written, email, and phone.
• Ability to confirm for clean background/ reference check completed upon proposal.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.
• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.
• Health insurance is provided during the contract period (not applicable to vacation).
• All crew have life insurance at $100,000 death in service benefit.
• No charge for crew laundry facilities, including detergent dispensers.
• Free Wi-fi on-board.
• Medical and visa expenses will be reimbursed on the first payroll against original receipts.
• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.
• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.
• Two-crew only recreational areas (indoor and outdoor).
• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.
• References and appraisals for at least 2x last contract.
• Work employment certificate for last 2 years.
• Company references.
• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.
• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.