Associate Hotel General Manager (F&B Director)

MAIN RESPONSIBILITIES

Responsible for Revenue and cost control and adherence to set budgets:

• Overseeing the ship financial operation, reporting and statistics and internal auditing as required, including accounting, payroll and cruise closing.
• Ensure that all Hotel Department operations are conducted economically, in alignment with financial targets. 
• Overseeing and accountability for ship’s funds and cash availability. 
• Receive weekly inventory reports from all sources in the Hotel Department, ensuring that supplies are sufficient but not excessive. 
• Responsible for the accurate submission of Cruise End financial reports. 
• Plan all Shop/Concessionaire’s events with Department Heads. 
• Overseeing sale of shore excursions and tour dispatches.
• To be familiar with the legal aspects of Crew employment, Health and Safety at work, the company’s SMS and Environmental Policies and all other company directives governing the administration of Crew and Port Operations. 
• Active involvement and ownership in all F&B outlets including quality and service assurance by identifying flows and establishing a healthy and effective training routine. 
• Inventory of all food, beverage, expendable and consumable items conduct monthly inventory check every month in conjunction with the HOD’s.
• Ensure that the loading process is followed and quality assurance in combination with accurate deliveries. 
• Additional duties as reasonably requested.

Active liaison with guests and crew:

• Provide visible leadership by example while interacting with guests and crew.
• Proven skills to be confident when dealing with Guest feedback.
• Support all teams during peak hours, be available to guests and crew for feedback and general inquiries. 
• Management and motivation of the service crew.
• Supervision/support of a professional welcoming and sales orientated department in accordance with S.T.A.R. Service Experience. 
• Accountable for the supervision and training of all hotel department heads and supervisors, including Concessionaires. 
• Provide visible leadership by example. 
• Align crew attitudes to corporate objectives.
• Employ contemporary management techniques to ensure all employees are motivated to provide exemplary customer service.
• Makes sure Heads of Department have fully briefed their staff about their routines before each cruise, with instructions on handling special requests and other unusual situations. 
• Takes initiative, strong communicator, team player and coach. 

BACKGROUND

• Must be Vietnamese citizens.
• Diploma from international recognized hotel school or university.
• Min. 5 years Food & Beverage Manager or Assistant General manager or higher in a luxury/ premium property, with a minimum of 3 years of ships and managing experience in this position or higher. 
• Financial background and Exposure to Budgeting and financial analysis.
• Proven public health knowledge. 
• Completed appropriate HR training, craft training or equivalent. 
• Excellent English skills in both writing and speech, other languages a plus.
• Service and detail oriented with a strong guest focus.
• Excellent management, organizational and communication skills.
• Flexibility and stress resistance, team player, commitment, positive personality, professional appearance, hands-on approach. 
• Exceptional leadership qualities to lead a multicultural team to success.
• Able to confirm for clean background/ reference check completed upon proposal.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.
• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.
• Health insurance is provided during the contract period (not applicable to vacation).
• All crew have life insurance at $100,000 death in service benefit.
• No charge for crew laundry facilities, including detergent dispensers.
• Free Wi-fi on-board.
• Medical and visa expenses will be reimbursed on the first payroll against original receipts.
• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.
• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.
• Two-crew only recreational areas (indoor and outdoor).
• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.
• References and appraisals for at least 2x last contract.
• Work employment certificate for last 2 years.
• Company references.
• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.
• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.