Executive Housekeeper

MAIN RESPONSIBILITIES

• Regularly inspect housekeeping areas and the main laundry facility to ensure a clean and safe workplace and safe luggage operation with emphasis on employee health and fire/chemical safety. 
• Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities. 
• Monitor data such as Guest ratings to identify opportunities to improve service and Guest satisfaction. 
• Facilitate department meetings & participate in various meetings, & shipboard inspections as required; oversee inventory control and approve purchase orders and requisitions. 
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention. 
• Positively contribute to achieving/succeeding Housekeeping & Laundry KPI goals (quality & financial).

BACKGROUND

• Must be Vietnamese citizens.
• A required of three years’ experience as an Executive Housekeeper, within a premium brand hospitality environment, and experience with ship operations of 500+ staterooms is required; must have experience in leading a multi-cultural team. 
• Onboard experience as Head of Housekeeping is required.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills – the ability to speak additional languages is an advantage. 
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required; must be flexible with proven stress management abilities, a team player, and show commitment. 
• Outstanding partnering, networking and relationship skills are required, must have the ability to understand the needs of front-line leaders and team members. 
• Must be proficient with PC based databases, spread sheets, and word processing systems.
• Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance.
• Dry-dock or new build ship launch experience is preferred.
• Able to confirm for clean background/ reference check completed upon proposal.

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.
• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.
• Health insurance is provided during the contract period (not applicable to vacation).
• All crew have life insurance at $100,000 death in service benefit.
• No charge for crew laundry facilities, including detergent dispensers.
• Free Wi-fi on-board.
• Medical and visa expenses will be reimbursed on the first payroll against original receipts.
• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.
• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.
• Two-crew only recreational areas (indoor and outdoor).
• Access to the guest gym after 10 PM.

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.
• References and appraisals for at least 2x last contract.
• Work employment certificate for last 2 years.
• Company references.
• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.
• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.